CASE STUDYDISTINCTION THROUGH LEADERSHIP, INNOVATION, & QUALITY

The Boeing Corporation

Checkout, Assembly and Payload Processing Services (CAPPS)

Kennedy Space Center    08.01.2002 - 09.01.13    

For more than 10 years, CMTI provided fully integrated logistics, engineering and operations support to the Boeing Company on the Checkout, Assembly, and Payload Processing Services (CAPPS) contract supporting the NASA Shuttle and International Space Station missions.

Our scope included the following:

    • Transportation Management
    • Property/Supply and Materials Inventory Control
    • Packing/Shipping and Receiving
    • Warehousing
    • Packing and Shipping
    • Mail Distribution
    • Janitorial
    • CADD Services
    • GSA Fleet Management
Boeing

Our award winning services under CAPPS provided direct mission critical support for twenty-four NASA shuttle launches and payload operations at the Kennedy Space Center between 2002 and 2011.

In August of 2009, CMTI was awarded the Kennedy Space Center Small Business Subcontractor of the Year Award for providing sustained superior support to the CAPPS contract under the sponsorship of Boeing. The company was awarded three consecutive Boeing Performance Excellence awards (2010, 2011, and 2012) under the contract. Additionally, the work performed by the CAPPS team resulted in NASA awarding the CAPPS contract the George M. Low Award for exception commitment to teamwork, technical and managerial excellence, safety, and customer service.

CAPPS also supported a historic list of domestic and international spaceflight missions including - Hubble Telescope, Trailblazer, Mars Odyssey, Phoenix Mars Explorer, Pluto New Horizons, and the International Space Station Tranquility Module.

Project

The multi-faceted contract with Boeing included facilities management, technical, as well as logistics components.

Challenge

CMTI needed to quickly assess and understand the client needs, and install qualified personnel to fulfill the clients' diverse requests.

Result

The client was very pleased with CMTI's level of service, for all components of the contract, throughout the duration of the contract, and was awarded several quality awards.

Award
Winning
Dedicated
Staff
Highly
Trained
Cusotmer
Focused
Satellite Loading
On Loading
Off Loading
0
0
0
Additional Information

The contract for this high profile client included a diverse number of skills, and a diverse, dedicated work force. CMTI provided the experience, management, and technology to help our client succeed.

  • Skills Performed
    • Implementation of Lean processes and Value Stream Mapping into the receiving function reducing cycle time by 89% and space utilized by 35%.
    • Provided Subject Matter Expertise for hazardous material transportation.
    • Managed 117 GSA and Boeing corporate vehicle fleet including maintenance scheduling.
    • Managed CAPPS reprographic center, producing up to 6 million impressions per year.
    • Implemented Automated Guided (robotic) Vehicle, improving warehouse capacity by 40%.

CMTI completely embraced Lean practices…while they handled very, very high-value mission critical assets. They were certainly in the top-tier upper echelon of all the suppliers I have worked with.”

testimonial

Mark J.Program Manager

Project Takeaways

We adopted a Lean Services approach to our operations, requiring all employees, from management to lowest level service worker, to attend a 40-hour Lean Workshop. This workshop required each employee to present a project where a process was reviewed under Lean principles. These principles aim to identify and eliminate: customer delay waiting for service; duplication of entry data; unnecessary movement; unclear communication; incorrect inventory; a lost opportunity to retain or win customers; errors in service transaction; and service quality areas. We observed a dramatic improvement in efficiency by having our employees trained in these Lean processes.

Measurable results included the following:

Receiving (% of Reduction)

People Travel
87%
Product Travel
43%
Idle Time
60%
Cycle Time
89%

Shipping / Storage (% of Reduction)

People Travel
47%
Product Travel
42%
Line Items
40%
Consumed Space
17%

Warehousing (% of Reduction)

People Travel
43%
Product Travel
68%
Cycle Time
75%
Set Up Time
98%

If you have the need for similar services to be managed by a qualified contractor, contact us today.
Or, if you'd like to learn more, read our next case study.

Inquire

Contact us if you're interested in partnering with CMTI for
Logistics, Facilities Management, and/or Technical Support.

We'd Like To be Your Trusted Partner.

Contact Us